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Biography about
the Pioneers in Quality Management
1.
What was Juran’s primary focus in quality management process?
a.
End
Product.
b.
Quality
Cost.
c.
Human Dimensions.
d.
Time
management.
2.
Which of the following is not considered in Quality Cost
Management?
a.
Cost
of failures.
b.
Cost
of prevention.
c.
Cost
of appraisal.
d.
Cost of production.
3.
Which of the following pioneers developed the fishbone diagram?
a.
Genichi Tahuchi.
b.
Kaoru Ishikawa.
c.
Shigeo
Shingo.
d.
Taiichi Ohno.
1.
Which of the following pioneers contributed to the Toyota
Production System?
a.
Taiichi
Ohno.
b.
Armand
Feigenbaum.
c.
Shigeo
Shingo.
d.
a & c.
2.
Which of the following is not related to the Juran Quality Trilogy?
a.
Quality Cost.
b.
Quality
Control.
c.
Quality
Planning.
d.
Quality
Improvement.
3.
Who introduced the concept of ‘zero defects’:
a.
Philip B Crospy.
b.
Walter
A Shewart
c.
Vilfredo
Pareto
d.
Dr.
W. Edwards Deming
1.
Experimental design of Sir Ronald Fisher can be employed to achieve
the following except:
a. a- Maximize a desirable quality characteristic,
b. b-Minimize its variance
c. c-Make it sensitive to
environmental changes.
d. d- Improve
the quality of life for everyone.
2.
The 80-20 rule Pareto principle A. states that for many
outcomes, roughly 80% of consequences come from 20% of causes. B. small
percentage of causes have an outsized effect.
a.
A is
true B is false.
b.
A is
false B is true.
c.
A and B are true.
d.
A and B are false.
1.
Who is the “father of statistical quality control”?
a.
Philip
B Crospy.
b.
Walter A Shewart
c.
Vilfredo
Pareto
d.
Dr.
W. Edwards Deming
2.
Four Absolutes of Quality
include all the following except:
a. 1- The
definition of quality is conformance to requirements.
b. 2-The system of quality is treatment of problems.
c. 3-The
performance standard is zero defects.
d. 4-Quality
is free.
Organization of quality management and consulting company
1...............is a specialized
agency of the United Nations responsible for international public health.
1.
JCI
2.
CMMI
3.
WHO
4.
EAHQPS
2. ISO 9001 standard is more process driven and
is better for back-end departments, while JCI is clinically-oriented standards
that directly affect patient care
1.
True
2.
Flase
3……………Published by the International Organization for Standardization,
it is the international standard for creating quality management system
1.
CMMI
2.
ISO9001
3.
Six
Sigma
4.
AS9100
4. Egyptian
Association of Healthcare Quality and Patient Safety (EAHQPS) is under the
supervision of Medical Research Institute of:
1.
University
of Cairo
2.
University
of Ain- Shams
3.
University
of Suez
4.
University of Alexandria
5. ………...quality system originated in
high-volume production and manufacturing. Its main goal is to identify and
measure variance.
1. ISO
2.
Six Sigma
3. CMMI
4. JCI
6. The healthcare consulting services market is dominated by …….
1.Europe
2.Asia
3.South America
4.North America
7. Understanding
billing codes is a specialized form of
……
1.Marketing
consulting
2.Contract consulting
3.Operations
consulting
4.Regulatory
consulting
8. One of …………… goals is to avoid past business mistakes .
1.Regulatory consulting
2.Technology consulting
3.HR consulting
4.Strategy consulting
9. Healthcare consulting
companies improves all of the following except :
1.Improves customer satisfaction
2.Improves organization efficiency
3.Improves the infrastructure
4.Improves the superstructure
10. Goals of consulting companies include all of the following except :
1.Ensuring patient safety
2.Increasing costs to increase profit levels
3.Improving the organisation's
efficiency
4.Improving infrastructure
Health care organization policies and procedurs
·
Accreditation
process is considered an involuntary process in which organization have to
participate .
1.
True
2.
False
·
Compulsion
for hospitals to pass all basic requirements is called
1.
Licensure
2.
Certification
3.
Accreditation
4.
Non
of the above
·
Is
the umbrella organization responsible for accrediting the joint commission
accreditation scheme
1.
NATA
2.
BAC
3. ISQua
4.
GAHAR
·
The
following are purposes of accreditation except :
1.
Accountability
of professional bodies
2.
Weaken the public’s
confidence in the quality of health care
3.
Reduce
health care cost by focusing on increased efficiency
4.
Stimulate
and improve the integration and management of health services
·
Gahar
is the organization responsible of accreditation of health care in
Egypt .
1.
True
2.
False
·
… is
a measure of how well an organization uses the resources to produce output
1.
Efficiency
2.
Equity
3.
Effectiveness
4.
Safety
·
The
most common types of healthcare audits are
1.
Random
audit
2.
Comprehensive
audit
3.
Quality
improvement audit
4.
All of the above
·
Clinical audit cycle consists of 3 steps only
: identifying the problem , analysis and implementing changes .
1.
True
2.
False
1.
The long-term direction of the organization in which it wants
to proceed in the future is known as __________
a) Strategic Planning
b) Short-Term Planning
c) Operational Planning
d) Contingency Planning
2.
Identify the correct
option with respect to the activities involved in Quality Planning.
a) Developing goals only
b) Developing objectives only
c) Developing action plans only
d) Developing goals, objectives and action plans
1.
The operational definition of goals is called __________
a) Goals
b) Objectives
c) Plans
d) Action Plans
2.
Identify the correct option
with respect to the goals and objectives of an organization having a strategic
quality planning.
a) They
are Process and Result oriented
b)
They are Process oriented
c) They are Result oriented
d) They are neither Process oriented nor Result
oriented
3.
Which of the following statement is incorrect with respect to
strategic quality planning cycle?
a) The identification of customer needs is the
first step
b) The determination of customer positioning is
the second step
c) It is necessary to predict the future and is
the third step
d) The study of gap analysis and how to open the
gap is the first step
1.
Determining
the activities required for developing the products, systems and processes
needed to meet or exceed patients’ expectations
a.
Quality planning
b.
Quality
assurance
c.
Quality
control
d.
Quality
improvement
2.
Providing
enough confidence that the goals as outlined by quality planning for a service will
be fulfilled
a.
Quality
planning
b.
Quality assurance
c.
Quality
control
d.
Quality
improvement
3.
Among
the components of quality assurance that deal with day to day operations
a.
Organizational/Strategic
level
b.
Tactical/functional
level
c.
Operational level
4.
The process
of obtaining, verifying and assessing the qualifications of practitioner to
provide service in healthcare organization
a.
Credentialing
b.
Licensing
c.
Accreditation
d.
Certification
5.
Obligatory
process by which an agency of government regulates profession and grants
time-limited permission to an individual to engage in certain occupation after
verifying that he/she met the predetermined requirements
a.
Credentialing
a.
Licensing
b.
Accreditation
c.
Certification
1.
The
process of formally obtaining credibility from an authorized institute
a.
Credentialing
b.
Licensing
c.
Accreditation
d.
Certification
2.
Formal
procedure by which an authorized person or agency assesses and verifies the
attributes, characteristics, quality, qualifications or status of individuals
or organizations in accordance with established requirements or standards by
issued certificate
a.
Credentialing
b.
Licensing
c.
Accreditation
d.
Certification
1-abbreviation of "CEO" refer to
a-Chief
Executive Officer
b- Control Executive Officer
c- Clever Executive Officer
2- Team are responsible for, Creating a communication strategy for the Quality Plan
for all staff
a-Board of Directors
b- Senior Executive Team
c-Clinical Leadership Team
d-Quality Official
3-- Team are
responsible for, Providing clinical input for targets
related to clinical outcomes
a-Board of
Directors
b- Senior
Executive Team
c-Clinical
Leadership Team
d-Quality
Official
4- The
following are some activities that can be performed to obtain input on the
Quality Plan, except
a-Consult
with clinical teams only
b-Analyze the
data to identify themes and to prioritize goals based on the quality framework
c-Implement an
iterative process to finalize and approve the corporate strategic goals
d-Create
supporting objectives, action plans with timelines, measures and
accountabilities to support the achievement of these strategic goals
5-- Team are
responsible for, Ensuring the Plan is cohesive and feasible to implement with
available resources
a-Board of
Directors
b-
Senior Executive Team
c-Clinical
Leadership Team
d-Quality
Official
6- Team are responsible for, Ensuring that the Quality Plan is aligned
with the strategic plan
a-Board
of Directors
b- Senior
Executive Team
c-Clinical
Leadership Team
d-Quality
Official
1- To be effective, the Quality Plan should be aligned with the:
a- Best practices
b- Governing legislation
c- Mandated regional or provincial initiatives
d- All of the above.
2- The Quality Policy Statement should be:
a- Short, clear statement that reflects
your company’s commitment to quality.
b- Long clear statement reflecting your
company’s commitment to quality.
c- Short, clear statement that reflects
your company’s objectives.
d- Long, clear statement that reflects your
employees duties.
3- What is the first step for developing a quality plan?
a- Create Quality Procedures
b- Define the Scope of the Plan
c- Set Up a Quality Monitoring System
d- Implement Continuous Improvement Plans
4- The M in the SMART mnemonic stands for:
a- Memorable
b- Managable
c- Measurable/Meaningful
1.
Quality
planning tools are:
a.
Force
field analysis
b.
Affinity
diagram
c.
Interrelationship
digraph
d.
All of the above
2.
Driving
forces term in force field analysis means:
a.
Team member Brainstorm together the factors that can positively push
you toward your ideal situation
b.
Team
member Brainstorm together the factors that impede you from reaching your ideal
situation
c.
Both
statements are true
d.
Both
statements are false
3.
A
method of brainstorming, in which seemingly random ideas or suggestions are
eventually organized within natural groupings:
a.
Force
field analysis
b.
Affinity diagram
c.
Interrelationship
digraph
4.
Interrelationship
digraph is:
a.
digraphs show cause-and-effect relationships, and help analyze the
natural links between different aspects of a complex situation
b.
helps
a team study a problem's positives and negatives, and how they impact resolving
that problem
c.
method
of brainstorming, in which seemingly random ideas or suggestions are eventually
organized within natural groupings.
5.
The
advantages of Affinity diagram are:
a. a-organize
a large volume of ideas
b. b-Allow
a group to make connections between ideas
a. c-Help
groups reach consensus by organizing ideas into clearer,
easy-to-understand themes.
b. d- each
member of a team or group can contribute ideas to the best of their knowledge,
even if they don't know or understand the full scope of the problem.
c. e- All of the above
Clinical process improvement
1. The benefits of clinical process improvements (CPI)
include:
a) Improve healthcare
b) Helping healthcare
facilities to decrease cost
c) Improve clinical incomes
d)
A&B
e) All of the above
2. CPI is considered as an effective mean for organizations
to improve their efficiency by:
a)
Identifying and eliminating waste
b) Provide more incomes to
organizations
c) Protecting healthcare
workers
d) All of the above
3. The purpose of policies and procedures includes:
a) Reduce practice variations
b) Serve as a resource for new
staff
c) Reduce reliance on memory
which reduces human errors
d)
All of the above
4. CPI showed great results when used in:
a) Ordering lab tests
b) Prescribing medications for
the patients
c)
All of the above
d) None of the above
5. From the recommendations of policies and procedures:
a) All policies having the same
subject should be separate
b)
Define all terms used within the policy
c) Use passive voice rather
than active voice
d) A&B
e) All of the above
6- A senior doctor refuse to help a
junior this is
a- support challenge
b-interprofessional challenge
c-leader ship problem
7-organizational challenges only
internal problems
a-true
b-false
8-hospital
manager refuse to change the system of work this is
a-external
problem
b-organizational
rigidity
c-lack of
support
9-it is easy
to tell someone to do change his own work system
a-true
b-false
10-paper
work is considered
a-technological
challenge
b-internal
challenge
ccc-lack of support
Q11) all of the
above are the 6 key categories for success except ?
a)
Organizational
alignment
b)
Executive
leadership
c)
Collaboration
of success
d)
Standardized
process
e)
iD technology
Q
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